Policy & Privacy

Easy Take is a platform which had been established for brokering in providing services
We're BATEEL Co. - Gulf Branch a company had been established under C.R. Registration No. (205015266) Saudi company registered in accordance with the regulations and regulations of the Ministry of Commerce, we’re committed to protecting the privacy of our visitors and members, the privacy policy specifies the following information it may collect and how we can use it. (EASY TAKE).


Introduction:

(Terms of Privacy Policy) means the method of collecting data and protecting users' personal information, and this policy will be drafted as an extremely important term. (User/Users) - wherever mentioned in this Agreement - means anyone who signs up and creates an account on “EASY TAKE” platform with intention of benefiting from the services available there or with intention of providing services through it. EASY TAKE platform doesn't present any personal information for a specific person. But personal information had been collected from those seeking to use “EASY TAKE” platform, including but not limited to requesting and providing services, browsing or connecting by phone or by e-mail to our customer service team, and providing the user with his personal information is considering a consent from him to process this information in accordance with Terms and Conditions of Privacy Policy. The terms of Privacy Policy or part of it may be amended at any time, and the amended version will be published on the platform, and the amended version of (Privacy Policy) will be effective one week from the date of its publication, and after a week from the date of its publication on the platform, your usage of the platform shall be considered a commitment to terms and conditions included in the amended version of the Privacy Policy, and also considered an approval in applying amendments to your personal information that you have provided us with. By using EASY TAKE platform, you agree to terms of Privacy Policy. The Privacy Policy is a legally binding agreement, and if any new features or tools had been added to our Services, you will also be subjected to this Policy. We will store your personal information, and it will be used and disclosed as permitted by regulations, laws and customs. We will always ask for your consent before using your personal information for purposes other than those described in the Privacy Policy. Contracting in legal systems is governed by consensualism, which allows concluding contracts as soon as the contracting parties agree without need for this consent to be given in a special form.

User's information:

We're registering your name, address, email address, mobile phone number, and your bank account data, because we need this information in order to enable you to benefit from our services, including but not limited to confirming your identity, contacting you, issuing bills, transferring funds, etc., When you're providing services on “EASY TAKE” platform, we will ask you to provide us with your bank account number, identity number and information, commercial registration and date of birth, in order to monitor fraud and risk and comply with applicable legal and regulatory requirements as stipulated by the regulations of the Kingdom of Saudi Arabia. When you request a service through EASY TAKE platform, we will ask you to provide us with your personal name and, when needed, we may ask you for a number, identity information and date of birth, in order to monitor fraud and risk and comply with applicable legal and regulatory requirements as stipulated by the laws of the Kingdom of Saudi Arabia. The user acknowledges granting EASY TAKE platform access to his camera, photo gallery, files and microphone to upload the required documents, in order to be able to make better usage of the EASY TAKE platform services. By using EASY TAKE platform, you grant us the authority to know your location through using map service in your phone or device to allow us to provide services. We collect information about services provided and measure performance, including information about your activity such as how you use our services, how you interact with others, and more. We collect device-specific information when you install EASY TAKE platform, including information such as device type, operating system information, browser information, Internet Protocol (IP) address, mobile network information including phone number and device identifiers, and we collect device location information if you give us Access to your site. We collect information related to the service request and its provision and the conversations that take place between the customer and the service provider via EASY TAKE platform. EASY TAKE platform shall not use the beneficiary's personal information or electronic communications for unauthorized or permitted purposes, or disclose it to a third party, with or without compensation, except with the beneficiary's consent or consumer to whom the personal information relates or if the regulations so require. EASY TAKE platform shall not keep the beneficiary's personal information or electronic communications except for the period required by the nature of the interaction between EASY TAKE platform and beneficiary, and the necessary means must be taken to protect it and preserve its privacy during the period of its retention, and EASY TAKE platform shall be Responsible for protecting the personal information of the beneficiary or his electronic communications that are in his custody or under the control of the parties he deals with or with their agents. The regulation defines personal information whose privacy must be preserved according to its importance.

Information of Platform visitors & support users:

When you visit EASY TAKE platform or when you install the platform on your device, we collect information such as your name, email address, device information, operation system, browser you are using, network connection, your IP address and mobile network information, including phone number and device identifiers. We collect device location information if you give us access to your location. We may also receive personal information when you submit support or other requests to EASY TAKE. We also collect chat texts from chat support users. We collect phone number and record calls from phone supporting users, in order to measure performance and upgrade the quality level. We collect this information when you visit “EASY TAKE” platform or when you communicate with us either by e-mail, the web, instant messages or the phone. We also collect any additional information that you may provide to us, and “EASY TAKE” platform uses this information to serve you, improve its services and answer for any questions you may have.

Information from cookies and similar tracking technology:

Cookies are sent to your device from a website and stored on your device, and we assign a different cookie to each device that connects to EASY TAKE platform. We use cookies to identify your device and provide you with personalized services, and to display customized advertisements from Google or third parties. We may use automated tracking technologies and techniques on the Platform during communications with you or while you are using the Platform to measure performance and improve the Services. We analyze and use the information we have to evaluate and improve our services, research and development, test new services and features, and conduct troubleshooting activities, and we also use your information to respond to you and inform you when you contact us.

Sharing personal information with third-party:

We may share your personal information with a third party to help develop and improve our Services and fix problems. In some circumstances, we may be required by governmental or judicial entities to share information with them or a third party to verify legal claims, meet national security requirements, enforce court rulings, or otherwise. We may share personal information with a third party to investigate or take action regarding suspected illegal or fraudulent activities or situations involving potential threats to the safety of any person, or in cases of violations of the terms and conditions agreement or privacy policy or as required by laws and regulations. We may also share personal information with entities owned by "EASY TAKE" platform in the future, whether by merger or full or partial acquisition, and in the event that this occurs, we will publish a notice on our home page. We may use the information we collect from you to market and advertise our services, and we may provide this information we collect to other companies to market their products or services.

How we use your information:

Our key target in collecting information is to provide you with an improved experience when using the Service We use this information to closely monitor which features of the Service are used most frequently, to allow you to store your information, store your credit card information with an authorized payment partner, view any promotions we may currently run, and set prices , identify the features we need to focus on, including in addition to usage patterns and geographic location to determine where we should provide or focus services, features and/or resources Your Internet IP to help diagnose problems with our computer server and administer the website Your IP is used to help identify you and collect extensive information Your IP address doesn't contain any personal information about you

Customer service:

Based on the personal information you provide us, we will send you a welcome email to verify your username and password We will also contact you in response to your inquiries, and in order to provide the services you request, we will contact you via email or by phone, according to your wishes Uses Information that may be collected about an individual's web browsing behavior, such as the pages visited or searches these had been performed.

The beneficiary's personal information must be protected, any statement - whatever its source or form - that leads to the identification of the beneficiary specifically, including: name, identity information, address, contact numbers, license numbers, records, personal property, account numbers and bank cards, photos and videos.

The service provider is obligated to:

Protect the beneficiary's personal information from accessing, revealing, disclosing, altering or processing it for other than legitimate purposes, by applying technical and administrative measures in proportion to the nature of such information. Not to keep the beneficiary's personal information except for fulfilling obligations of the service provider, and it is prohibited to use it for any other purposes, such as advertising or marketing, without obtaining the prior express consent of the consumer. If the consumer's personal information is exposed to a breach, the service provider must notify the Ministry - according to the mechanism it determines - and the consumer, within (3 - three) days from the date of his knowledge of that, with an explanation of the scope of the breach and its effects, and the measures taken to treat it.

Apple Pay:

This privacy policy explains how your personal data is used in the Apple Payment Service (Apple Pay). This is in addition to the uses of your personal data described in your account terms and conditions and the data protection statement. You should read this alongside the Apple Pay Terms and Conditions. We collect information about you when you register for and use Apple Pay. This may include your phone number and details of your transactions. Contact and shipping details are also captured for Apple Pay transactions over the internet. If you register your EasyTake debit or credit cards for Apple Pay, you agree for your personal and transactional data to be used and shared as set out below. Using your personal data You agree that: EasyTake will collect and use your personal data to verify your EasyTake card(s) and to facilitate your use of Apple Pay once you’ve registered your card as a Digital Card. Information about your Digital Card and your latest transactions will be stored on your Apple device so you can make contactless or in-app transactions. Your information will be used to deal with Apple Pay queries, authorise payments, prevent and detect fraud, comply with legal requirements and industry standards Sharing your personal data You agree that: Your transactional data may be shared with VISA and MasterCard so they can process the transaction and support the Digital Card provision. If you’ve switched on location services, Apple (Apple Distribution International and Apple Inc.) may see your locational data. For more information, please see Apple’s Privacy Policy. Please note that EasyTake is not responsible for the security of the Apple Pay service or any third party provider to Apple. Any information you give them is covered by their own Terms and Conditions.

General Provisions:

Upon our relationship with you had been terminated, we will continue to store archived copies of your information for commercial purposes and to comply with laws and regulations. Upon our relationship with you had been terminated, we will continue to store anonymous information such as visits to websites without identifiers to improve our services. We keep your information securely by following standards in the Information Security Department to protect critical information such as financial information and details of any other personal information, and apply our information security systems to people, processes and IT systems on a risk management basis, and a qualified third party manages the payment methods and mechanism and audited. We assure you that no method of transmission over the Internet or method of electronic storage secured (100 %), so we can't guarantee secure your information in absolute security. You may keep and access all of your personal information and transaction history information at any time, and we grant you limited powers in your account settings to allow you to correct, amend, delete or limit usage of your personal information. When you're deleting or limiting the usage of your personal information, you may disable usage of our services satisfactory. The service provider and the user acknowledge right of platform to use all that is stated in the privacy policy, and any changes thereto. If the platform, through means of communication registered on platform, notifies the service provider or user of any notice to benefit from private information or any other information, the continued use of the platform or failure to respond to the notice within a period of (3) working days is considered acceptance and approval of the content of the notice, and the recipient of notice has no right to object to what is mentioned in notice in the future, and to abide by its content. The service provider shall periodically check obligation to process the users' personal information to achieve purposes specified by the service provider. The service provider is prohibited from any practices that violate the general rules for maintaining the privacy of users' personal information. The service provider shall not process the users' personal information without their express consent, and users may withdraw their consent at any time. The service provider shall enable users to review the personal information privacy policy before processing their personal information. The Service Provider shall enable Users to access the personal information processed by the Service Provider at any time, and correct them if there are false or inaccurate information.